Total Triage Model

What is Total Triage?

In response to the COVID-19 pandemic, NHS England and NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone and online consultation tools.

Total triage means that every patient contacting the practice is first triaged by a clinician who can then determine the most appropriate action for patient requests.

Total triage is important to reduce avoidable footfall in practices and protect patients and staff from the risks of infection.

Click here to watch a brief video about the Total Triage model and what to expect.


How do I access support and advice?


If you have a CLICNIAL QUERY (e.g. a new symptom, advice on current condition) that you would like support with then please contact the practiceon 0151 902 0020 and speak to a member of our team.

If you have an ADMINISTRATION QUERY (e.g. request for sick note, following up on referrals) that you would like support with then please call the practice on 0151 902 0020 and speak to a member of our team.



You will firstly need to download the NHS App to a mobile device – you can do this by clicking here. A valid form of ID is required to register for the NHS App so please have this to hand.

Contact reception

Contact reception online for administrative queries such as reports and sick notes, with a reply by the end of the next working day.

Online Services

Order repeat prescriptions and access your GP records online.


Register as a patient with the practice.